Privacy Policy

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1. Introduction

This Privacy Policy explains how Zanware Marine (“the Service”) collects, uses, and protects personal data in accordance with the General Data Protection Regulation and applicable laws.

By using the Service, you acknowledge that you have read and understood this Policy.

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2. Nature of the Service

Zanware Marine is a digital platform designed to support vessel management, crew coordination, and related operational workflows.

The Service:

• Is not a safety-critical or navigation system

• Does not replace professional, technical, or legal judgment

• Must not be used as the sole basis for operational or safety decisions

Users remain fully responsible for their decisions.

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3. Data We Collect

Most of the data collected is associated with the user account and is used to provide core functionality of the Service.

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3.1 Account Data

• Name

• Email address

• User role (owner, captain, crew)

Purpose: authentication and access control

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3.2 Personal Identification Data

The Service may process personal identification data of users and third parties (such as crew members or guests), including:

• Full name

• Phone number

• Date of birth (DOB)

• Nationality

Purpose:

• identity management

• operational coordination

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3.3 Official Identification Data

The Service may process official identification data where provided by the user, including:

• Passport number

• National ID number (e.g., DNI or equivalent)

• Licenses and certifications

Purpose:

• compliance with operational and administrative requirements

⚠️ Users are solely responsible for ensuring they have the legal right to collect and process such data.

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3.4 Operational Data

• Vessels

• Crew and guest profiles

• Maintenance records

• Budget and expenses

• Port visits

• Watchkeeping schedules

• Contacts

• Documents (PDFs, images, files)

Purpose:

• core functionality of the Service

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3.5 Device & Technical Data

• Device information

• Log data

• Usage events

• Crash reports (Crashlytics)

Purpose:

• security

• performance monitoring

• debugging

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3.6 Analytics Data

The Service uses analytics tools to understand usage patterns, improve performance, and enhance user experience.

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3.7 Contacts Access

If permission is granted, the app may access device contacts to import information.

• Access is explicitly requested

• It is optional

• Controlled by the user

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3.8 Location Data

The app may use location services (maps, nearby places) when enabled by the user.

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3.9 Notifications

Push notifications are sent using Firebase Cloud Messaging.

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3.10 Payments

Payments are processed through:

• Apple App Store

• Google Play

• Stripe (web only)

• RevenueCat

The Service does not store full payment details.

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4. Legal Basis

Data is processed based on:

• Contract performance

• Legitimate interest

• Legal obligations

• User consent (where applicable)

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5. Data Storage & Security

Data is stored using Google Firebase infrastructure:

• Cloud Firestore

• Cloud Storage

Security measures include:

• Encryption in transit using secure protocols (HTTPS/TLS)

• Encryption at rest

• Role-based access control

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6. Data Sharing

We do not sell personal data.

Data may be shared with:

• Cloud providers

• Payment providers

• Legal authorities when required

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7. International Transfers

Data may be processed outside the EU with appropriate safeguards.

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8. Data Retention

• Account data: while active

• Operational data: until deleted by the user

• Backup data: temporary for security

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9. User Responsibilities

Users must:

• Ensure data accuracy

• Maintain backups

• Use the Service responsibly

During Early Access:

• Data integrity is not guaranteed

• Structures may change

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10. Service Evolution

Zanware Marine may:

• Modify features

• Change data structures

• Update architecture

without prior notice when necessary.

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11. Third-Party Infrastructure

The Service depends on Google Firebase and other providers.

Availability is not guaranteed.

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12. Limitation of Liability

The Service is provided “as is” without warranties.

To the extent permitted by law:

• No liability for indirect damages

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13. User Rights

Users have the right to:

• Access their data

• Correct inaccuracies

• Request deletion

• Request restriction

• Request data portability

• Object to processing

Requests can be made via:

📧 info@zanware.com

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14. Early Access Notice

• The Service is pre-release

• Features may change

• Bugs may exist

• Backups are recommended

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15. Relationship with Terms

This Policy must be read together with the Terms & Conditions.

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16. Language

In case of conflict, the English version prevails.

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17. Tracking

The Service does not use data for tracking users across third-party apps or websites and does not engage in advertising tracking.